Email: yucelaycicek@gmail.com
We usually reply within a few days.
When reporting a problem, please include your device model, your iOS/Android version, and a screenshot if possible — it helps us solve it much faster.
Your progress is saved both on your device and in the cloud. After reinstalling, play through the first launch and your cloud save should be restored automatically. If it does not appear, email us and we will help recover it.
First check your internet connection and restart the game — pending purchases are usually delivered on the next launch. If the tokens still do not arrive, email us with your App Store or Google Play receipt and we will make it right.
Rewarded ads require an internet connection and available ad inventory in your region. If the free-upgrade offer shows but no ad plays, try again a bit later; if it keeps failing, let us know your country and device model.
Deleting the app removes all locally stored data. To also delete your cloud save and associated identifiers, email us and we will remove them and confirm. Details are in the privacy policy.
How we handle data is described in the Marble Inc. Privacy Policy.